Our Policies

Payments

Your spot is yours until you choose to discontinue. If you plan to take a break but want to hold your spot, you’ll need to continue payments or be moved to the waitlist.
If you plan to discontinue your classes, a 2-week notice is required to avoid being charged. We will make exceptions as necessary.
No credits or refunds are given for missed classes.
Please complete your payment at the beginning of each month using an online invoice, card on file, or Venmo. Let us know your preferred payment method.
Intro classes must be paid for at the time of booking.

In the event of an emergency, class schedules or instructors may change.
Can’t make it to class? Please give at least 2 hours’ notice to receive a make-up.
Text your instructor directly if you’re unable to attend.
You’re welcome to make-up missed classes with Christa or Allison.
The system only works if we know we will have an open Reformer and allow people ample time to attend.
You are allowed one make-up per month, to be used within 30 days. Exceptions may be made for illness, vacation, or other circumstances.
Same-day cancellations for private, duet, trio, or quad sessions will be charged for a full session.
In the event of inclement weather or impending storms, classes may be canceled. You will be offered a make-up class versus a refund if this occurs.
No make-up classes will be offered for Mat Pilates, Barre, or Yoga.